Building Occupant General Staff Training
Familiarises building occupants and general staff with your site's emergency procedures, evacuation routes, assembly areas and their responsibilities during an incident. Brief and accessible — designed for whole-of-workforce delivery.
Course overview
When an emergency happens, how quickly and calmly your general staff respond makes a real difference. This short, accessible session familiarises building occupants and general staff with what to do during an incident — so the whole workforce, not just the wardens, knows how to act.
Participants learn your site's emergency procedures, how to recognise and respond to alarms and warnings, where the exits and evacuation routes are, where to assemble, and how to follow the directions of wardens and the Emergency Control Organisation. The session also covers their own responsibilities during an evacuation — moving promptly and safely, helping others where appropriate, and reporting to the assembly area.
Delivered on-site and tailored to your building, its layout and its emergency procedures, the training aligns with AS 3745 (Planning for emergencies in facilities) and supports your obligation to ensure all occupants are familiar with emergency response arrangements. Its brief format makes it practical to roll out across an entire workforce, including new starters as part of induction.
Suitable for all building occupants and general staff across offices, healthcare facilities, educational campuses, retail premises, accommodation facilities, warehouses and industrial workplaces.
Additional information
This course has no formal entry requirements and is open to all building occupants and general staff.Participants should:• be physically able to take part in practical activities, such as evacuation walk-throughs;
• wear footwear appropriate to your facility and suitable for the level of activity involved in any practical exercises;
• have sufficient English language, literacy and numeracy skills to follow instructions, take part in activities and understand emergency procedures.Attendance and completion:
Participants must sign on via the QR code at the start of each session so attendance can be captured. Anyone leaving a session before it is complete will be deemed not to have completed the course and excluded from final attendance records.
No formal assessment is required for this course. An informal check of understanding may be given at the end of the session to confirm participants are familiar with the key emergency procedures.
On-site sessions are practical, site-specific, and tailored to your facility's emergency procedures and evacuation diagrams.
Training facility sessions accommodate groups of up to 20 participants. Group sizes and session durations are listed in the course details above.
FERST is committed to providing a safe, inclusive, and supportive learning environment for all participants. If you have any questions, feedback, or wish to raise a concern, contact us at hello@ferst.training or call 1300 333 778.
